Windseeker Holidays & Adventure Tours Privacy
INTRODUCTION AND BACKGROUND

The purpose of this policy is to outline how Windseeker Holidays has established measures to protect your privacy and information rights.

Your rights

We recognize that you have rights as a ‘data subject’, and that we have an obligation to uphold these.

This privacy notice aims to outline how we maintain these rights. In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights;
  • Who to contact in the event you’re unhappy with our performance.

Depending on why we have collected your information, your information rights could include:

Right Explanation
Right to be informed This encompasses the obligation for us to be transparent in how we collect and use your personal data.
Right of access You have the right to access your personal data and supplementary information.
Right to rectification If the information we hold on you is inaccurate or incomplete, you can request we correct this.
Right to erasure You can request we delete or remove personal data where there is no compelling reason us to continue processing
Right to restrict processing "You have the right to request we cease processing your data, if:
  • You consider it inaccurate or incomplete;
  • Where you object to processing and we are considering whether we still have a legitimate interest to process it.
  • Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim"
Right to data portability Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
Right to object "You have the right to object to our processing under certain circumstances. For example, you can object to:
  • direct marketing (including profiling); and
  • processing for purposes of scientific/historical research and statistics"

Information we collect

Please find below a summary of the information we collect and how we use this to deliver services to you.

Business Function What Is The Data Why Do We Hold It Where Do We Hold It Where Do We Get It From Who Do We Share It With What personal Data Is Included
Booking & Reservations Corresponding With Customers About An Intenet To Book Through Contractual Obligation Excel & email database Customer Third parties relating to the booking. Airlines, hotels, transfer companies & kite centres Names, ages and family details.
Booking Records The main record we have of a confirmed booking Contractual Obligation Excel & email database/td> Customer Third parties relating to the booking. Names, ages and family details.
Payments Details of travel payments We don't, we pass it on to an authorized provider N/A Customer Payment Provider N/A
Staff Payroll Payroll for our employees We have to Email, hard copy. Customer Payment Provider Name Address, Ages, Bank Details, NI no.
Marketing Email addresses To provide customers with holiday quotations & information Email & Excel Document Customer Third Party Mailer Provider Name & Email Address

Transfer of data

Windseeker Holidays will only share your personal data with our overseas partners in order to facilitate and organize your holidays.

Retention of data

Windseeker Holidays retains information for seven (7) years from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us – details provided in the ‘Contact’ section.

Contact details

We recognize that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case please contact Windseeker Holidays

If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

  • Windseeker Holidays as data controller, can be contacted as follows: 01273 840082 or info@windseekerholidays.co.uk

If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted on 0303 123 1113